Refund & Return Policy

Refund Policy Last updated: 16th Oct, 2026

Thank you for shopping with OneNDunn Cards. Because trading cards and sealed collectibles can change in value quickly and are easily swapped or altered, we have a clear policy designed to be fair to every collector.

All sales are final. We do not accept returns or offer refunds for change of mind, buyer’s remorse, ordering the wrong item, disappointing pulls from packs or boxes, or changes in market value after purchase.

We will offer an exchange or store credit if your order arrives:

• Defective: the item has a genuine flaw that makes it materially different from its listing (see below).
• Damaged in transit: the item was damaged during shipping.
• Incorrect: we sent the wrong item, the wrong quantity, or an item is missing from your order.

We do not issue cash refunds to your original payment method unless an item cannot be replaced and you do not want store credit, or unless a refund is required by law or by our payment processor’s rules.

Covered:

• A card that does not match the listed name, set, edition, variation, or language.
• A card in clearly worse condition than its listed condition (for example, listed Near Mint but creased or water-damaged).
• Sealed product that was tampered with, resealed, or arrives with contents missing.
• Graded slabs with a cracked case or a label that doesn’t match the card inside.

Not covered:

• Minor factory characteristics common to new cards, such as off-center printing, light print lines, small edge or surface imperfections, or slight miscuts.
• Differences in personal opinion about the condition of raw (ungraded) cards that fall within the listed condition.
• Minor manufacturer packaging flaws on sealed product, such as small tears in shrink wrap or loose box glue, that do not affect the contents.
• The grade a card receives if you submit it to a grading company, or a third-party grade you disagree with.
• Pack or box contents. Sealed products contain random assortments, and we cannot guarantee any specific pulls.

Once a sealed product (packs, boxes, tins, cases, etc.) has been opened, it cannot be exchanged or credited for any reason, except where contents are missing or the product shows clear evidence of tampering. For tampering claims, please provide an unboxing video (see below).

• Contact us within [7] days of delivery at [INSERT CONTACT EMAIL] or (812) 369-1436.
• Include your order number and a short description of the problem.
• Send clear photos of the item(s), the shipping box, the packaging, and the shipping label.
• For high-value items (orders or items over [$X]) and for any claim involving a sealed product, we require a continuous, unedited unboxing video showing the sealed shipping package being opened.
• Keep all packaging until your claim is resolved.

Claims reported after [7] days from delivery may not be eligible. Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

If we approve your claim and need the item back, we will provide a prepaid shipping label or reimburse reasonable return shipping costs. In some cases, we may let you keep the item. Items must be returned in the same condition you received them, in their original packaging, and well protected (sleeve, top loader, or case as appropriate). Exchanges Approved exchanges are for the same item, or an item of equal value if the original is out of stock. Once we receive and inspect your return (if required), we will ship the replacement at no additional shipping cost to you.

Store credit is issued in the amount you paid for the affected item(s), [including / excluding] original shipping. Credit is delivered as [a gift card code / account credit] by email within [3–5] business days of approval. Store credit [does not expire / expires [X] months from issue, unless otherwise required by law], is not redeemable for cash, and is not transferable.

If tracking shows your package has not moved for [7] business days, or shows “delivered” but you did not receive it, please contact us within [7] days. We will file a claim with the carrier and work with you on a resolution. For packages marked “delivered” to the correct address, we are [not responsible for theft after delivery / able to help only if the shipment was insured]. Please make sure your shipping address is correct before placing your order. Packages returned to us because of an incorrect or undeliverable address can be reshipped at your cost or issued as store credit, minus original shipping.

Orders can be canceled only if they have not yet shipped. Contact us as soon as possible. Preorders may be canceled [up until [X] days before release / at any time before shipment] for [store credit / a refund].

If there is a problem with your order, please contact us first. We are committed to resolving issues quickly, and contacting us is almost always faster than opening a dispute with your bank. Filing a chargeback for an order that was delivered as described may result in cancellation of future orders and account restrictions.

Nothing in this policy limits any rights you may have under applicable federal or state consumer protection laws.

- Physical address: OneNDunn Cards
3478 W 3rd St, Suite B
Bloomington, IN 47404, USA

• Phone: (812) 369-1436
• Email: [email protected]